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"Since we use MongoDB to handle almost one billion database documents, we are excited that 10gen is offering commercial support for MongoDB and making this scalable, high-performance technology more accessible to businesses. Businesses need to feel confident that there is a company like 10gen to stand behind MongoDB in order for this great open source database to become widely used." -
David Mytton, Founder of Boxed Ice
MongoDB Support
Keep your production deployment of MongoDB running smoothly
10gen provides production support for MongoDB. Packages are available at different supports levels, outlined in the table below. For more information about commercial support, please review the FAQ below.
10gen also offers an Accelerator Package for startups, which includes a combination of commercial support, training and consulting.
Frequently Asked Questions
What is the duration of a support contract?
Prices are per server per year.
Do I have to pay an additional support fee for my slave(s)?
Support for one server includes support for one replica. Replica pairs are also covered under a single-server subscription. You need to purchase subscriptions for any additional replicas.
Will 10gen fix my problem within the specified response time?
10gen guarantees that we will respond to your issue and begin work on a resolution within the response time specified. Resolution depends on the severity of the issue.
How is the web based support system for commercial support clients different from the community version?
Commercial support tickets take priority. Depending on the package purchased, commercial support also guarantees response time and coverage outside of normal business hours. Feature requests from clients purchasing commercial support are also often accelerated.